COMPANY INFORMATION

In compliance with Law 34/2002, of 11 July, on Information Society and Electronic Commerce Services, and subsequent Law 56/2007, of 28 December, on Measures to Promote the Information Society, the identification details of the company are provided below:

• Owner of the website: BODEGA EL ARCA DE NOÉ, S. COOP.
• Spanish Tax ID Code (CIF): F26006445
• Registered office: C\ Víctor Cardenal, 71 (26340) de San Asensio (La Rioja)
• Registration data: Registro de cooperativas de La Rioja con el nº 26/LR/143
• Telephone/Fax: 941457231/941457000
• Email: info@bodegaelarcadenoe.com, pedidos@bodegaelarcadenoe.com

ELECTRONIC STORE SERVICES

The online store of BODEGA EL ARCA DE NOÉ, S.COOP. offers the possibility of purchasing our WINES 24 hours a day, every day of the year from the comfort of your computer. Below are the general conditions regulating the purchase of our products on www.bodegaelarcadenoe.com. The use of this web page requires acceptance of these general conditions.

PURCHASE PROCEDURE

1. SELECTION OF WINES.

After entering our store you will see the different wine brands on sale in different units. You can view the RRP price at the bottom of the article. The prices indicated include VAT and shipping costs. To view the article in more detail, click on the “view file” button under the selected wine and its fact sheet will appear.

After selecting the product you wish to buy, click on the “add to cart” button and indicate the units you wish to purchase.

You can view the items you have selected in the “YOUR PURCHASE” section. In this section you can delete the articles you do not wish to purchase.

2. ORDER CONFIRMATION.

When you want to confirm a purchase, go to the “YOUR PURCHASE” section, click on “confirm order” and you will go to the Identification form to complete the information necessary to carry out the transaction. We will also request a telephone number to expedite the delivery of the order.

In this part you must specify if you want the order to be sent to your identification address or to a different one. To do so, complete the “shipping address” data. The default shipping address will be the same as your identification address.

After completing the identification data, click on “finish order” and accept the “purchase conditions”, which implies reading and acceptance of all the conditions. The purchasing address will be understood to be BODEGA EL ARCA DE NOÉ, S.COOP., at C/ Víctor Cardenal, 71 26340 San Asensio (La Rioja).

Once the order has been completed, the Order Registration Confirmation will be displayed and you will immediately receive this confirmation in your email in-box.

3. ORDER PAYMENT.

Within a maximum period of FIVE days, you will receive an ORDER issued in your name in the email provided in “identification”, confirming the requested order, the delivery conditions, the amount payable and a bank account number.

A bank transfer will be made for the total amount of the order into the specified bank account. It is very important to indicate the Order No. – Name and Surname (e.g. 123456 – Pepe Martinez) in the SENDER or ORDERING PARTY field.

There is a period of SEVEN working days to make the transfer after placement of the order. The order will not be considered complete until we confirm reception of the corresponding payment. Delivery periods will start from that date.

Payments by bank transfer may take 1-3 days to complete.

4. SHIPPING FORMS AND CHARGES.

All orders confirmed on our online store are sent within a maximum period of approximately 1 to 5 working days, once payment of the order has been confirmed (excluding Saturdays, Sundays or bank holidays). Deliveries will be made from Monday to Friday.

As soon as your order leaves our warehouses, we will send you an e-mail confirming the dispatch of the order. To optimize delivery, you must indicate an address where the order can be delivered during normal business hours. Please provide all the necessary details for delivery to your shipping address. Providing complete information allows us to deliver your order on time.

The delivery person will deliver the order during business hours. If the delivery cannot be made after two unsuccessful attempts, our delivery person will report the fact that he/she could not make the delivery due to absence of the recipient and will leave a note for you to visit the nearest office to collect the order.

The BODEGA EL ARCA DE NOÉ, S.COOP. online store does not deliver to PO boxes.

The BODEGA EL ARCA DE NOÉ, S.COOP. online store cannot be held responsible for breach of contract in the event of stock depletion or unavailability of the product, force majeure, business disruption or total or partial strike, especially of postal services and means of transport or communications, floods or fire. If the order cannot be delivered due to force majeure, the full amount of the purchase will be returned.

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CUSTOMER SERVICE

If you have any questions regarding products or services on our online store, you can contact us by email at pedidos@bodegaelarcadenoe.com or by telephone on 941457231, during office hours. We will reply as quickly as possible.

GEOGRAPHICAL SCOPE

Our online store is currently available for purchases to be delivered anywhere in the Iberian Peninsula (except Portugal and Andorra) regardless of the number of bottles to be sent.

For shipments to the Balearic Islands or the Canary Islands or anywhere in the European Union, contact us by email at pedidos@bodegaelarcadenoe.com or by telephone on 941457231.

PRODUCT PRICES

Product prices are in EUROS and include DELIVERY COSTS and VAT (21%).

The final purchase summary shows the final or total price of same, indicating the amount corresponding to the price of the specific product and the amount corresponding to taxes payable in the country selected in the shipping data.

As regards Value Added Tax, the 21% tax rate will be applied in Spanish territory of the Iberian Peninsula, where this tax is applicable.

The prices shown may be reviewed and modified at any time by BODEGA EL ARCA DE NOÉ, S.COOP.

Prices and offers, unless expressly indicated otherwise, are valid only for purchases made on this website, and their validity is only guaranteed during the duration of the open session.

For security reasons we cannot accept orders with a value greater than € ******.

PRODUCT WARRANTY.

Products purchased in our store have the same guarantees as those purchased at other points of sale. In other words, a quality guarantee against manufacturing defects and materials used in the brand’s products (this is not a guarantee against wear and tear) for a period of two years from the date of purchase.

RETURNS

If any product is broken or damaged upon delivery, the merchandise will be re-sent at no cost to the customer, who b reject it on delivery or indicate the problem on the delivery note and contact BODEGA EL ARCA DE NOÉ, S.COOP by e-mail at pedidos@bodegaelarcadenoe.com or by telephone on 941457231, within a maximum period of three working days. In this case, BODEGA EL ARCA DE NOÉ, S.COOP. will cover the cost of returning the order.

If the customer receives a product in poor condition, they will have a maximum return period of seven working days to return the order (which must always be returned in the original container and packaging, sealed with the cork and with at least 2/3 of the product in poor condition) to the following address: BODEGA EL ARCA DE NOÉ, S.COOP., C/ Víctor Cardenal, 71 26340 San Asensio (La Rioja). BODEGA EL ARCA DE NOÉ, S.COOP. will then refund the corresponding amount in the bank account used to make the payment and will cover the return costs. Notwithstanding the foregoing, the right of termination (withdrawal) is excluded whenever this cannot be carried out due to the nature of the content of the services, without prejudice to any claim for damages.

If the Customer wishes to return the order for reasons other than those mentioned previously, and as provided in Article 44 of Law 7/1996, of 15 January, regulating the Retail Trade, the Customer is entitled to revoke the requested order within a period of seven days from receipt of same, after notifying BODEGA EL ARCA DE NOÉ, S.COOP. To do so, you must contact the Winery by e-mail at pedidos@bodegaelarcadenoe.com or by telephone on 941457231, clearly indicating the problem or the reason for the return. Remember that all the contents of the order must be in perfect condition, with its seals intact, as well as the original packaging and labels. Once the merchandise has been returned and received, in its original packaging and in perfect condition, we will refund the corresponding amount to the bank account or credit card used to make the payment. However, take into account that in this case you will be required to cover the return transport costs.

The cost of returning the order must always be paid by the customer. We will not accept carriage forward shipments. We recommend returning orders by certified ordinary mail.

PRIVACY

We hereby inform you that your personal data will be included in our files in order to manage our company’s list of contacts in order to deal with their enquiries electronically. You may exercise your right to access, rectify, cancel and oppose your data at any time in accordance with the terms established in Organic Law 15/1999 by written notification to: BODEGA EL ARCA DE NOÉ, S.COOP., at C/ Víctor Cardenal, 71 26340 San Asensio (La Rioja).

If you do not wish to receive commercial information, send an email to the following address: pedidos@bodegaelarcadenoe.

Data protection policy

COMPLIANCE WITH THE ORGANIC LAW ON DATA PROTECTION IN THE NEW WEB SITE OF BODEGA EL ARCA DE NOÉ, S.COOP.

BODEGA EL ARCA DE NOÉ, S.COOP., with registered office at C/ Víctor Cardenal, 31 (26340) SAN ASENSIO (LA RIOJA), is the owner of the database.

All data provided through electronic forms and/or by email will be treated with strict confidentiality in accordance with Organic Law 15/1999, of 13 December, on Personal Data Protection, and we inform you that you have the right to access the file and rectify and cancel your data, and may exercise these rights by sending a written request to the following address: C/ Víctor Cardenal, 31 (26340) SAN ASENSIO (LA RIOJA).

The data requested are strictly necessary for the correct identification of the sender to carry out basic administration and management tasks. BODEGA EL ARCA DE NOÉ, S.COOP. insists on its commitment to make responsible and confidential use of the data, guaranteeing that user data will be processed in accordance with legal requirements, and that they will only be used by BODEGA EL ARCA DE NOÉ, S.COOP. and the companies within its service environment for the indicated purpose.

The data collected are adequate, relevant and not excessive in relation to the scope and purposes described. The user will always be responsible at all times for the truthfulness of the data provided. BODEGA EL ARCA DE NOÉ, S.COOP. reserves the right to exclude from the registered services any user who has provided false information, without prejudice to other actions that may be required by law.

By sending any form available on these Web pages or an email, the sender gives his/her consent for the automated processing of the data included on said form or email. Under no circumstances will the data provided be transferred to third parties.